We offer a 7-Day Return Policy for all products.

Returns are accepted only for the following reasons:

Damaged Product

Manufacturing Defect

Incomplete Product

Incorrect Product

The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Please send us 2 images/videos (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the ‘contact us’ Section or you can send us an email to care@elledecorstore.in You can return your products in three easy ways.

Request a return online

Go to Order History in My Account, select the products you want to return and place a ‘Return Request.’ Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 5 -7 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. If you believe that the merchandise is not in good condition or if the packaging is tampered with or damaged, kindly refuse to accept the delivery and call our Customer Care at +91-8130421444 or e-mail us at care@montblancvc.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement is done at the earliest. Call for a pick-up Call us at +91-8130421444 to schedule a pick-up time and location. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 5-7 days. If you’ve paid by cash, you can opt for a transfer to your bank account. If you’re a guest user, you will receive a Credit Note. elledecorstore.in is committed to ensuring your satisfaction with any merchandise you have ordered from us.

We will arrange a pick up within 3 business days, once the return request has been made

After we check your returns, we’ll approve your refund accordingly. If you’ve paid by card or NetBanking, your bank may take 5-7 additional business days to process the transaction.

If you’ve paid by cash, you have two choices:

You can opt for an instant refund to in your account (if you’re a registered user) or a Credit Note (if you’re a guest user). Credit Notes are usually emailed to you within 48 hours of the quality check. If you’ve opted to pay by Wallets, your refund will be credited back to your wallet only.

Here’s how your refund works:

- If you’ve paid by Debit Card, Credit Card, NetBanking or Wallets, your refund will be credited to your card, bank account or wallet as the case may be. Your bank or wallet may take a further 5-7 days to process your refund.

- As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

Yes, you can make your return online in a few easy steps:

Go to the Order History page in your My Account section.

Click on the order from which you want to return products.

Select the specific products you want to return.

Click ‘Return selected items’.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.